Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Conference phones are meant for holding conferences between three and a
bigger amount of participants. This allows all participants listening and
speaking simultaneously. Usually the conference is begun by the participant
having “Conference Phone”. Other participants call to a special number for a
conference which connects them with “Conference Bridge” that joins all lines
together.
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