Intelligent ACD (Automatic Call Distribution)

Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.



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Netgear ProSafe GS510TP

Netgear ProSafe GS510TPNetgear ProSafe GS510TP is a compact solution for those situations that require low port density for a particular segment or expansion. It is equipped with eight gigabit copper ports with PoE support for connection of PoE end devices and two additional Gigabit Fiber ports allocated for uplink to a greater distance.

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India AVIS e Solutions Pvt Ltd

AVIS was founded by professionals from the Telecom & IT industry with the sole objective of providing Technology Consulting and end-to-end solutions to cater to the upcoming BPO sector. Our Portfolio encompasses Voice, E-mail & Chat Solutions for BPO & Se

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