Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Cisco 6945 Business class IP phone model ensures video communication support and expanded possibilities. This device supports up to four lines, has full-duplex loudspeaker communication, supports call holding option on each line and perfectly suits administrational personnel, financial structures, managers etc.
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