The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Lingo is one of the most affordable U.S. Internet phone services. Lingo offers unlimited local and long distance calls anywhere in the U.S., to Canada, and to Western Europe, plus over 25 calling features
Read more