Intelligent ACD (Automatic Call Distribution)

Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.



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Cisco EX90

Cisco EX90CISCO EX90 a personal telepresence system transforms the workplace into a unique meeting space. The intuitive user interface CISCO inTouch, flexible tools for collaboration and quality of communication make the connection and interaction processes simple and natural.

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United Kingdom OrbisTelecom

Orbis Telecom specialises in providing business class communication solutions based upon the latest in VoIP technology. We currently provide VoIP solutions across the UK and supply a vast range of customers from end users to businesses. We concentrate on

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