Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
SoundPoint IP 321/331 is a SIP phone with 2-line support, which has excellent quality of sound and the wide range of IP telephony features. SoundPoint IP 321 has one 10/100 Ethernet port (331 model has two ports), through which it can be used in areas such as lobbies, hallways, resting rooms. You can also mount this device on the wall.
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