The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
CanalWest, is an information technology company, started in May 2004 registered under the name of Canal West, Solucoes em informatica limitada, we are established in the State Capital of Florianopolis, South Brazil. Our company is the result of experience
Read more