The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Global Voice serves its clients through its wholesale Voice Over Internet Protocol ("VOIP") and backbone divisions. Global Voice allows carriers to combine the services to produce an end-to-end turn-key network for rapid deployment in their market. Global
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