Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
With the improvement of the quality of IP networks changes the work style, which now includes a more efficient use of communication tools such as video conferencing. In order to meet the needs of people taking a new style of work, Sony expands its line of IPELA video communications with personal videoconferencing system Sony PCS-TL33P.
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