Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Cisco 6921 is inexpensive business class IP phone model supporting video connection (Cisco UC Phone 6921, Standard Handset).
Cisco 6921 IP phone supports up to 2 lines has full-duplex loudspeaker, supports call holding on each line, hold, transfer, conference keys, tricolor indication of line condition, functional keys for simplified use of IP phone functions.
I6NET Solutions and Technologies, SL
I6NET Solutions and Technologies Limited is a pan-European company specialized in the development of new applications and advanced communication solutions. I6NET create new business solutions and opportunities with voice interactivity, helping phone and d
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