Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Cisco 6941 business class IP phone model, with support of video communication and extended possibilities, (Cisco UC Phone6945, Standard Handset).
VIMAS., JSC
Provide the border session control solutions what supports VoIP, Video Conferencing over Ethernet.
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