Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
A very useful function for seeking the subscriber, it allows calling to several extensions and external telephone numbers – to any place of the world. This function allows users to be available on several devices, such as cell phone, home phone, office telephone or soft phone. In other words, when someone calls you, this call will reach all your communication means.
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