The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Velocity Telephone is your Minnesota based telephone, data, and Internet provider. From residential to business, wired to wireless, Voice over IP to traditional phone service, local service to long distance, T-1 to GIG-E Ethernet, single or multiple locat
Read more