The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Value Communications Pte Ltd (ValueComms) is a new-age telecommunications company specialising in delivering cost-effective IP solutions. We see the future of communications in IP backed networks, and are focused on building the infrastructure to support
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