The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
PT GERBANG DATA LINTAS BENUA was established in early 2000 and is a subsidiary company of the THP Group. The company is based in Jakarta, Indonesia and also operates an associate company domiciled in Melbourne, Australia.
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