Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Is the support for the users of cell phones, allows dialing 911, a standard number for requesting help in situations of emergency. One can also take into account that cell users are mobile; the system allows the emergency services to find your location.
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