The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Eastern Telecommunication Company AD is founded in 2003 as a service provider in the telecommunication area. We chose to work with the latest technologies in the telecommunication area in order to find our market place. We stake on proven telecommunicatio
Read more