Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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GoIP16

GoIP 16 is a sixteen channel VoIP-GSM gateway, designed to provide high quality communication between mobile networks of GSM 900/1800/1900/850 standards and the networks of IP-telephony. By supporting SIP-protocol, GoIP 16 is compatible with most IP PBX and supports SIP protocol from all popular manufacturers. This feature allows you to quickly and cost-effectively set telephone communication system in an office.

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