Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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Cisco SPA525G2

Cisco SPA525G is a high-tech IP-phone, designed to work in conjunction with five lines. This phone is equipped with a large color LCD display with a diagonal of 3.2 "and refers to telephones of business class. If your company is using all the advantages of modern IP-telephony, this device will be the best choice.

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