The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Surfcreek Communications is a Pittsburgh, Pennsylvania based Wholesale and Retail VOIP Carrier. Surfcreek has interconnection agreements with more than 150 carriers worldwide. We operate switches in POP's in New York, Los Angeles and London. Our goals are
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