The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Interphone, is a Costa Rican company dedicated to telecommunications on VoIP, which is properly regulated and licensed (SUTEL-TH-037) by SUTEL (Superintendencia de Telecomunicaciones) to provide point to point channels, carrier IP telephony and IP telepho
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