Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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Hoteling Guest & Hoteling Host

“Hoteling” consists of two separate services: “Hoteling Host” and “Hoteling Guest”. The first service “Hoteling Host” is used for marking a certain user as a host of a system and allows other users of the “Hoteling Guest” service to use their profile configuration on the system of the main user. The second service “Hoteling Guest” is used in order to give the user an opportunity to work from one’s profile on the set which has the main user assigned already by the “Hoteling” service. This function is usually used for temporary workers or those who do not have an assigned work station.

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VocaTel Global Pty Ltd

We know that businesses are potentially missing out on many benefits that will help them have a better communications experience. VocaTel helps deliver those benefits by building partnerships with organisations that service the business community, not only in Australia, but across the region. Our technology is tried and tested in multiple markets across the globe, it is network agnostic – so will work across any broadband delivery method– ADSL, Wireless, Satellite.