Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Softswitch is the central part of telecommunications network. That’s why it is vital to choose reliable and stable VoIP softswitch to succeed on the VoIP market. Ideally it automates and optimizes VoIP business processes and maximizes your profit.
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