Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
The EdgeConnect 2402 is a controlled 24 port PoE switch that supports video, voice and data devices. Additionally it has two 10/100/1000 Ethernet Combo ports.
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