Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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Answering Rules

The function “Answering Rules” realizes the full control over your telephone system. Using the answering rules which are often easy by the setting you can make a unique telephone system conforming to your needs, graphs and preferences.

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Cheers International Telecom Ltd

We are a digital telecommunications company and a telecoms service provider licensed by the DTI and regulated by OFTEL. Our offices are located in London, UK and in Dublin, Ireland. We are members of ECTA, the European Competitive Telecommunications Assoc