Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Siemens Enterprise OpenStage 40 SIP IP-phone is a great solution for people working in the permanent place. This model features a large display and easy setup of various protocols such as TDM, HFA and SIP.
Telekenex
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