Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
In late 2011Cisco has developed and released a new video system Cisco TelePresence SX20 Quick Set. A solution, which is easy to install and operate, transforms any screen into a multipoint control unit (FSI) of the new generation. Cisco SX20 Quick Set system is sold at affordable price for medium and small businesses.
IBN Flyfone
InteleFone is one step ahead of the Future. Its advanced VoIP technology has brought Internet telephone service to the entire world and in many cases is literally saving individuals and businesses dollars per minute!
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