The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Vital Telephone is a fully licensed and traditionally set up phone company, having achieved the coveted BT interconnect, complimented by eighteen of the worlds best carriers also interconnected to our London hub of telephone exchanges. Our VoiP centric ne
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