The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
IPS LTD (Internet Promotional Services Ltd.) is a dynamic company with seat in Thessaloniki, established by ambitious individuals with dreams and goals. Our workforce consists on qualified professionals with advanced knowledge of the sector, who are aware
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