The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Company Inc. is a world-class manufacturer of Voice over IP gateways and phones. Established in 1991, ArtDio has a combined 13+ years of history and extensive experience in manufacturing of Voice over IP and consumer electronic products. Our strong resear
Read more