Intelligent ACD (Automatic Call Distribution)

Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.



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Fanvil BW535P

Fanvil BW535PBW535P is a high-quality IP phone for advanced users and for office workers, designed with the expectation of maximum productivity and efficiency of daily work.

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United Kingdom WIC WorldCom International Communications

WorldCom International Communications

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