Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Today a wide range of high-tech equipment allows us to create a local network of any complexity. But another, equally important, issue is the efficiency. Cisco WBPN Bridge will greatly expand the capabilities of your IP-phone and complement the existing functionality.
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