The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Premium Internet S.A. is a Polish telecommunications operator, providing services on the international operator market since 1998 - achieving significant traffic volumes in TDM and VoIP technology in Poland, Eastern and Central Europe as well. Moreover ow
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