The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Epana was founded in October 2000 with an eye towards providing customer satisfaction and consumer value in the delivery of quality products and services.Since its inception, Epana has been committed to providing end-users with a product and service that
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