Intelligent ACD (Automatic Call Distribution)

Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.



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Grandstream GVX3175

Grandstream GVX3175GXV3175 represents the future of multimedia IP-based communications. Impressing with its video quality, attractive user interface with nice details, and a rich set of Web-based applications unified in a glossy and neat body making it an ideal desktop multimedia phone.

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