Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
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VoIPLCR is a service of Tucker Communications and Consulting Group, which operates under the Ofcom`s, U.K. Telecom regulatory body, General Authorization Regime for Providers of Electronic Communication Services and is a registered limited company in the
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