Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Developed by Edgewater Networks EdgeMarc 250 Series Enterprise Session Border Controller is providing support for SIP trunking and hosted PBX Services.
Internet Area Network
Internet Area Network Inc. is the next generation business network - offering a complete managed voice and data system that provides the ultimate secure mobile voice and data virtual office. We are the leading provider of converged web-based services whi
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