The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Cypher 7 is an international telecom carrier serving the world`s largest telecom operators. Using our proprietary VoIP technology we implement our own direct telecom routes as well as providing and maintaining routes for our partners across the globe.
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