Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
CRM Migration is an attachment
retrieving initial data from Salesforce and gives them to Microsoft Dynamics
CRM 4. The process is very simple and does not require any knowledge in the
programming area.
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