Intelligent ACD (Automatic Call Distribution)

Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.



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Agent Virtualization

Agent Virtualization Virtualization Agent – controls virtual host segments as well as the physical segments of the network connected to the host.

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United States Danec Data Network Center

A huge range of telecommunication solutions starting with the standard minute based rates and FREE worldwide VoIP telephony up to flat calling rates for different countries and destinations with your own inbound DID from more than 34 countries. For busine

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