Intelligent ACD (Automatic Call Distribution)

Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.



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Linksys SPA 8000Linksys SPA8000 is the multifunctional PBX for enterprises and small to medium businesses, which makes it easy to use VoIP telephony using broadband Internet access. Linksys SPA8000 is the best solution for businesses, service providers and VoIP telephony operators. PBX has 8 configurable lines, supports up to 16 active calls and the possibility of a 3-way conference.

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We are a a Mumbai based Business / IT Consulting and Solutions Provider offering professional and personalized business solutions using Information & Communication Technology. We believe IT is a means to achieve business objectives. It is an enabler. Henc

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