Intelligent ACD (Automatic Call Distribution)

Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.



Providers in database: 6433
Register VoIP Provider

Aastra 6753i

Aastra 6753i Aastra 6753i is a classic SIP terminal, ensuring convenient work with the high flow of incoming calls in a professional manner.

View more WIKI
United States Qualnet Communications

IntelFone is a privately held communication company based in US. It is not affiliated with Intel(tm) Corporation or any Intel(tm) Corporation subsidiary. Its main activity is to provide quality global communications services. IntelFone partners with leadi

Read more