Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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Voicemail Opt out of Queue

The feature, which is not redirecting calls to the voicemail, during the big traffic in peak hours. All calls will be put on waiting mode for the next available operator.

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MEDIA SAT

Important telecom company, operating on the Romanian market since 1997 and offering a diversified range of services. On VoIP, MEDIA SAT provides both wholesale and retail SIP services for B2B. On the end-users market MEDIA SAT operates www.alonia.ro.