Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
The integration of the VoIP system into Outlook will allow you receiving electronic messages on missed calls, call transfers etc. By click of a mouse on the number you can also call the addressee from whom you missed the call.
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