Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
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Shenzhen RealTone Technologies Inc.,
Real Tone Technologies Co., Ltd is a professional manufacturer of innovative VoIP equipments and unified network communication solutions. We offers a full line of VoIP products including All in one IP PBX phone system, VoIP gateways, E1/T1 PRI trunking
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