Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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Remote Access to Voicemail

The service allows you to check the voice mail not being by the phone or computer where the mail comes. All one has to do is dial a special number (usually given by the communication provider) and listen to voice mails.

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Mega Telecom

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