Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
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MalaTeleCom
Mala Telecom is a Telecom solutions provider, established in 1993 as a call shop in the city of Arbil. Our aim and goal is to offer an alternative of the communication services in Kurdistan and Iraqi markets, based on satellite systems.
The primary t
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