Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Virtual PBX or Hosted PBX is offered by a telephone company and can free your business from investing in the costly hardware or a complex business phone system. Virtual PBX means that every service is processed via a telephone company offering a service with their own hardware and software.
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