Intelligent ACD (Automatic Call Distribution)

Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.



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Unlimited Voicemail

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Denmark Call IT ApS

The ADPHONE product and brand is owned by Call IT ApS. Call IT is a software development house. Our business strategy is to integrate all suitable software with VoIP telephony. It is our mission to combine the two technologies to provide outstanding marke

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