Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Teles. VoIPBOX LCR is a device that can be connected to PSTN, analog PBX extensions and the VoIP network. Allows you to connect your current system to the world of Voice over IP the way it is now, without having to make any changes. VoIPBOX LCR gateway is an analog VoIP gateway with integrated router. Its features ensure full compatibility with any telephone equipment and complete interoperability with any third party VoIP hardware.
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